Reservations Agent
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Company Description
The Park Hotel, Dungarvan, with Holiday Homes and Health Club is located in the beautiful harbour town of Dungarvan, overlooking the Colligan River. The hotel offers excellent facilities including 84 bedrooms, 15 self-catering holiday homes, conference and banqueting facilities, many dining options, and the newly refurbished Riverside Health Club with a 20m swimming pool, sauna & steam room. With easy access to the Greenway, a vibrant nightlife, and picturesque walks, Dungarvan is a hidden gem for both locals and visitors alike.
We are recruiting for the following position:
Experienced Reservations Agent
Role Description
This is a unique opportunity for a full-time permanent position that is based on-site at The Park Hotel in Dungarvan. It is a very busy department wherein the Reservations Agent will support the Reservations Executive and the Revenue Manager to ensure the smooth and efficient operation of the Reservations Office whilst liaising with the Reception and Events team.
Role Responsibilities
Ensuring all reservations are recorded accurately and completely, then confirmed in an efficient and courteous manner
Answering incoming calls/emails with new/updating/confirming/cancelling reservations
Monitoring individual and group reservations on a daily and weekly basis
Communicating accurate, current and complete information across all necessary departments on a daily basis and continuously updating
·Arranging supplementary / additional ad-hoc reservation requests
Answering guest questions regarding the hotel facilities, local facilities etc. in a prompt and timely manner, in line with company procedures
Engaging with the Events Executive regarding the promotion of the hotel bedrooms and/or venue spaces to our valued corporate and leisure guests
Endeavouring to achieve departmental monthly and annual targets
Maintaining current strong relationships and building strong new relationships with our guests
Covering departmental annual leave
Person Specification
The ideal candidate will be 100% fluent in English with a minimum of 2 years previous experience in a busy hotel front office environment. You will be proficient in using MS Office Suite and ideally, you should have experience using the Hotsoft Operating System.
You must be an excellent communicator with strong time management and organisational skills. You must have a strong customer focus. You must be confident and proactive. You should be able to remain calm and amicable in difficult situations with a can-do attitude.
Job Type
Full-time, Permanent
Working pattern 5 days
Pay: Attractive negotiable salary (dependent upon experience and demonstrated ability)
Benefits
Employee assistance program
Employee discounts (including sister property sites)
Food allowance
Health Club Gym & Pool membership
On-site parking
Company events
Schedule
8 hour shift
Includes weekend work as required